Shipping Policy for SPRAYGROUNDN
At SPRAYGROUNDN, we are committed to ensuring your orders reach you efficiently and securely. This Shipping Policy outlines the details of our shipping process, delivery timelines, and related information for all orders placed through our website (www.spraygroundn.com).
1. Order Processing Time
We strive to process all orders promptly. For most orders, processing is completed within 1 business day of receiving a confirmed payment. This means:
- Orders placed on weekdays (Monday to Friday) will typically be shipped the next business day.
- Orders placed on weekends (Saturday and Sunday) or public holidays will be processed and shipped on the next business day.
Please note that during peak seasons (such as holidays or sales events), processing times may be slightly extended, but we will make every effort to ensure your order is shipped as quickly as possible.
2. Delivery Timeframe
Once your order has been shipped, the estimated delivery time is 5 days from the date of shipment, regardless of your location worldwide. This delivery timeframe applies to all destinations, whether domestic or international.
Delivery times are estimates and may be affected by factors beyond our control, including but not limited to:
- Customs delays (for international shipments).
- Weather conditions.
- Carrier disruptions or high volumes.
We will provide you with a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.
3. Shipping Methods
We partner with reputable shipping carriers to ensure reliable delivery of your orders. The specific carrier used for your shipment may vary depending on your location and the size/weight of your order. Rest assured, all our shipping partners are selected for their commitment to timely and secure deliveries.
4. Shipping Costs
We are proud to offer free global shipping on all orders, with no minimum purchase required. There are no hidden shipping fees—what you see at checkout is the total cost of your order, including any applicable taxes.
5. International Shipping
- Customs and Duties: For international orders, please note that you may be responsible for paying customs duties, taxes, or other fees imposed by the destination country. These charges are not included in the order total and are the sole responsibility of the recipient. We recommend checking with your local customs office for information on applicable fees before placing your order.
- Customs Documentation: We will provide all necessary customs documentation to facilitate the clearance process for your international shipment. However, any delays caused by customs processing are beyond our control.
6. Address Accuracy
It is your responsibility to provide a complete and accurate shipping address when placing your order. We cannot be held responsible for delayed or undelivered orders due to incorrect or incomplete addresses. If you realize you have provided an incorrect address, please contact our customer service team immediately at [email protected]. We will attempt to update the address if the order has not yet been shipped; however, if the order has already been shipped, we cannot guarantee that the address can be changed.
7. Undelivered Packages
If your package is marked as delivered by the carrier but you have not received it, please contact our customer service team at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to investigate the issue.
In cases where a package is returned to us due to being undeliverable (e.g., incorrect address, recipient not available), we will contact you to arrange for re-shipment. If re-shipment is requested, the standard 5-day delivery timeframe will apply from the date of re-shipment.
8. Contact Us
If you have any questions or concerns about your shipment, please contact our customer service team at:
Email: [email protected]
We are here to assist you and will respond to your inquiries as quickly as possible.
Last Modified: 2025.08.08