Refund Policy for SPRAYGROUNDN

At SPRAYGROUNDN, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund on products bought through our website (www.spraygroundn.com).

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request is made within 60 days of the delivery date of your order.
  • The product(s) being returned are in their original, unused, unwashed, and undamaged condition.
  • All original tags, packaging, and accessories (if any) are intact and included with the returned item(s).
  • The product(s) were purchased directly from SPRAYGROUNDN through our official website.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

  • Customized or personalized products (unless they are defective or incorrect due to our error).
  • Items that have been used, altered, or damaged by the customer.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected] with your order number, the reason for the refund request, and clear photos of the product(s) (if applicable, such as for defective items).
  2. Our team will review your request and respond within 2-3 business days. If approved, we will provide you with a return authorization number and detailed instructions on how to return the item(s).
  3. Ship the item(s) back to the address provided by our customer service team, ensuring they are properly packaged to prevent damage during transit. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect item shipped, defective product).

4. Refund Processing

  • Once we receive and inspect the returned item(s) to confirm they meet the eligibility criteria, we will process your refund within 5-10 business days.
  • Refunds will be issued in United States Dollars (USD) to the original payment method used for the purchase. This includes credit/debit cards, PayPal, and other accepted payment methods.
  • Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Typically, it can take an additional 3-5 business days for the funds to be credited to your account after we process the refund.

5. Partial Refunds

In some cases, a partial refund may be issued, such as:

  • If the returned item is in a condition that does not fully meet the eligibility criteria (e.g., minor damage not caused by our error).
  • For items that are returned after the 60-day window but within a reasonable timeframe and with a valid explanation, at our discretion.

6. Refunds for Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item (e.g., wrong size, wrong color), please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement to be sent to you at no additional cost, or issue a full refund at your request. You may be required to provide photos of the damaged or incorrect item to assist with our investigation.

7. Cancellations

If you wish to cancel an order before it has been shipped, please contact us immediately at [email protected]. If the order has not yet been processed, we will issue a full refund. If the order has already been shipped, you will need to follow the return and refund process outlined above once you receive the item(s).

8. Contact Us

If you have any questions or need assistance with a refund request, please contact our customer service team at:

Email: [email protected]

We aim to resolve all refund inquiries promptly and fairly.

Last Modified: 2025.08.08